Learn More About Our Countertop Installation Services
We guarantee any product that we “supply and install” against defects in manufacturing or installation, and normal wear for one year from the date of completion of the project. This does not cover abuse of the product by the customer.
We guarantee any product that we “install only” against defective installation or the extent of the work performed by us, for one year.
We cannot guarantee granite, marble, limestone, or any other natural stone against staining. We do guarantee the fabrication and installation of it.
We recommend that any natural stone product should be sealed with a quality sealer (we recommend SLX100) at least every six months and more often in areas where hot items are placed (the sealer comes off with exposure to heat.)
How Does It Work?
Before we arrive, please know the following.
We will lay packaging blankets on the floor when removing existing countertops to protect your floors. When coving Corian backsplash, we will put up plastic in doorways and as needed to help reduce the dust. There will always be dust with coving. It is not always possible to reuse garbage disposals, although we will make every effort to do so. Often, even in a fairly new disposal, the disposal will rust and be perfectly watertight in an old installation but will not reinstall watertight on a new sink. Make sure all electronic equipment that is dust sensitive is covered in plastic before we get there, or seal the room that it is in.
If a plumbing connection, such as a sink or tub, is made and not used within a few days, it may be necessary to have the pipes “Roto-Rooted”. This is caused by debris, which is washed into an unused pipe from connecting pipes. This is especially true in bathrooms that adjoin other bathrooms. There will be a dry film that will show on the tile the day after installation. The dry film is from the grout which can be easily removed by wiping it with a dry cloth, then a wet cloth.
- Empty all base cabinets by removing drawers and all loose items from shelves.
- Have all items off counters and window sills.
- Have new appliances, sinks, vent hoods, faucets, etc. in the kitchen or make sure contractors know their locations.
- Indicate any old appliances that you want to be saved.
- Close the doors to bedrooms to minimize dust.
- Lock pets in the yard or bedrooms to prevent escapes, bites, or unnecessary trauma. This can be a confusing time for pets.
Please bring it to our attention immediately if you have any questions, think that the work is not as you contracted, or the materials are not as you intended.